The customer control panel allows you to store certain types of files, if needed. This is especially useful if you wish to upload or save SSL certificates or keys, website pages, or even a control panel user photo. You can also download these files again ...

This support article will show you how to initiate a chat request with our support team. This article assumes that you are already familiar with how to log in to the customer control panel, or at least have your control panel login credentials. If you d...

When your control panel user is first created, or when it is updated, you will see a notice stating the user is not confirmed. Until the user is confirmed, the message will stay in the control panel, and you may not be able to create support tickets. Conf...

Control Panel users have three default roles to use as access restrictions: Control Panel Default, Account Administrator, and Technical Default. If you want to create a new, custom role for a user for specific situations, you can do so via the control pan...

Q: What is a security passphrase? A: The passphrase is one-step verification method for you to use if you need to call our support or billing teams. This will replace the previous verification methods of providing the last four digits of your credit card...

This article will show you how to update your control panel contact information. Contact information is stored for your primary account contact (this is where all notices regarding your account, tickets, or billing issues will default to), as well as for ...

If you are concerned about unauthorized access to your control panel, you can access and review all users' login history for both successful and failed login attempts. This article assumes that you are already familiar with how to log in to the customer...

This support article will show you how to review your support tickets through the control panel. This article assumes that you are already familiar with how to log in to the customer control panel, or at least have your control panel login credentials. ...

This article will show you how to create a new control panel user, as well as describe how to give the user specific access permissions and/or to restrict the user to a specific subscription. This article assumes that you are already familiar with how t...

SSL files like the Certificate, Private Keys and even Certificate Authority (CA) files can be stored in the Control Panel for later access if needed. Anyone with Account Administrator access can store, retrieve and manage them. This article will show you ...

If one of your users has forgotten his or her control panel password and has entered an incorrect password too many times, the control panel will temporarily lock their user account from access. This lock expires after a few minutes, so they can wait and ...

This support article will show you how to submit tickets through the control panel. Tickets submitted through the Control Panel are automatically verified, meaning they require no further information for our support or billing teams to complete the reques...

This support article will show you how to set or change your security passphrase. The passphrase is one-step verification method if you need to call in to our support or billing teams. This passphrase is unique to your account, and will allow us to easily...

Changing your control panel user passwords can be done in a few simple steps. * To login to your control panel, browse to the login page at https://my.hostmysite.com [https://my.hostmysite.com], or, at the top of our website click "Control Panel Login"...