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Knowledgebase: Control Panel
How to Unlock a Locked User in the Control PanelPosted by on September 10 2015 02:40 PM
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If one of your users has forgotten his or her control panel password and has entered an incorrect password too many times, the control panel will temporarily lock their user account from access. This lock expires after a few minutes, so they can wait and try again. Alternately, if you know the user is locked out and you have access to a control panel user with administrative permissions, you can unlock their user instantly from within the control panel. Once unlocked, the user should refer to this article, which walks through the steps to reset the user's password: How to Reset a Control Panel Password
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