Knowledgebase: Domain Management

How to Update Domain Name Contacts with Tucows OpenSRS (HostMySite Registrar)

Posted by on May 21 2012 01:35 PM

ICANN, the organization responsible for the stability of the internet requires that each domain name registrant be given the opportunity to correct any inaccurate contact data (WHOIS data) associated with a domain name registration. The following article gives a step by step instruction on how to update Whois information by logging into our registrar's domain management interface.

To update the contact information via the Control Panel (recommended), please see this article: How to Update Your Domain Name Contact Information

Please note that if you update contacts via the registrar's management interface, as discussed below, your contact information in the control panel will NOT be in sync with the registry.

  • From the top menu or from the home page links, click the contact you wish to update.
    • Organization: This is information about the company or entity which owns the domain name you are managing. Change company information here.
    • Admin: This is the person or entity who is named as "authoritative" as related to decisions made for significant changes to your records.
    • Billing: This is the contact responsible for billing issues with regard to this domain's registration. In order to avoid interruption in service, the registration fee must be up to date at all times. This record should be accurate in order to maintain renewal fees properly.
    • Technical: This is the contact who is considered authoritative for this domain name as related to Web hosting, mail, and other DNS records. This is typically your ISP or Web Hosting Provider, but it can be anyone you desire.

  • Update your contact information. At the bottom of this screen, you can apply the contact changes to any or all of the other contact types. Click "Save Configuration" once done.


If you have any further questions that were not answered in this article, please contact us.

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