Knowledgebase: Billing

Billing FAQ

Posted by Ashley Hayward on September 01 2015 07:56 PM

Q: What payment methods does HostMySite accept?

A: We currently accept American Express, Discover, MasterCard, Visa, and PayPal payments.

Q: If I miss a payment, is there a grace period on my hosting plan? Does everything get disabled right away?

A: We have a 30 day grace period on all web and email hosting subscriptions. After 30 days, your hosting will be disabled. We do not guarantee availability of your hosted content if your account is past due and disabled.

Q: Is there a domain grace period?

A: Domains work slightly differently, as their rules are governed by ICANN, the organization that oversees domain name standards and regulations. With a domain name expiration, your services (website, email, etc) will all stop working the day the domain expires. This is because an expired domain cannot resolve your DNS records. There is a 40 day grace period for renewing your domain at the same cost as a regular renewal. After this, the domain goes into a 30 day redemption period, which means you will be charged additional fees to renew the domain. The next 5 days, the domain is in a deletion period, where it will be removed from the registry. It cannot be renewed during this time. After this total 75 day period, the domain is released for public registration once again. The full domain life cycle can be found in this support article: The Life Cycle of a Domain Name

Q: I was told I had a credit toward my bill; why is that not reflected in my invoice?

A: Any credits to your account will be applied as part of the payment on your invoice. The invoice is generated when your subscription comes due, and will be for the total amount that is due during the next billing cycle. The credit is then applied as a partial payment on that invoice. Any remaining balance not covered by the credit will be charged to your payment method on file.

Q: Why does my control panel say, "Please be aware that your current balance amount -$1.00 is less than a minimum recommended amount of $0.00. Your services may be stopped. Please top up your account balance."

A: If you see a negative balance listed in your account, this means you have an invoice that has not yet been paid. Please check to be sure you have made payment on all your active subscriptions to ensure they remain active.

Q: I just made a payment, but I'm still receiving notices asking me to pay. Am I missing something?

A: If you have already made a payment, but you have not received a payment receipt or are still receiving notices that payment is due, this may mean that the payment or the order did not process correctly. In this case, please contact our billing team via phone or email, so we can ensure everything is completed for you.

If you have any further questions that were not answered in this article, please contact us.


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