Spam Experts FAQ
Posted by on August 28 2013 05:54 PM
Q: What is the Include extra spam table checkbox for in the Periodic User Reports?
A: This feature is used for the PDF report option and when enabled it provides an extra column listing the messages that were rejected but not placed in the Quarantine.
Q: What is the Delivery Queue? There's nothing in it?
A: If the destination server is unavailable, all email sent to known destination recipients are queued locally on the filtering servers for delivery. Such messages will be displayed here. They'll be automatically rescheduled for delivery but you'll also have an option to attempt forced delivery for messages here.
Q: What is the limit for entries in the White and Blacklists?
A: There are no set limits however Spam Experts says if you have 10,000 entries this will slow down the page loading time a bit. For the CVS uploading option, the file size cannot be larger than 9 MB.
Q: How do I set up white and black lists for just one user instead of domain-level lists?
A: Spam Experts only provides domain level white and black listing. If one user reports troubles receiving mail from a certain address you as the administrator will need to add it to the domain whitelist. If a user wishes to block a specific address or domain they should instead use the filtering options in their email client to direct mail sent from an address or domain to a specific folder, or their trash.
Q: Why are there both Sender and Recipient White and Black lists?
A. The Sender White and Black lists are the lists that the administrator can use to block or accept messages on a domain wide level. The Recipient lists also show up on user level accounts but they're only intended for addresses at the domain you have set up for spam filtering. Use the Recipient Whitelist to essentially bypass filtering for a specific user on your domain. Use Recipient Blacklist to reject all inbound mail for a specific address at your domain.
Q: Can Periodic Domain and User Reports to be sent to more than one address?
A: The Periodic User reports only support one address to send to however you can specify more than one address for the Periodic Domain Reports. You must enter in the email addresses with a comma and no space between them. Example: email@example.com,firstname.lastname@example.org
Q: How do I re-set the password for one of my users?
A: You can set a new password for user accounts from the Manage email users link under Webinterface Users from your domain level access. You can also set a user to inactive or delete their account. You can manually create user accounts here as well. This would be handy if you choose not to enable automatic quarantine periodic user reports.
Q: What is the Clear Callout Cache used for?
A: Spam Experts queries the destination mail server when a message is received for an unknown user to determine if that user is valid. It stores this information for a few hours so if you just added a new address on your domain at your mail server you can clear the cache here so that the system doesn't look at it's own list to determine if this new user should be disregarded.
Q: I just received a spam message to my inbox... Why did that happen if it was supposed to be filtered through Spam Experts?
A: There are a few reasons why you may receive a message that seems to be spam:
Q: How do I access the IMAP quarantine?
A: You can connect to the IMAP functionality of the Quarantine system through your Email client, as long as it supports IMAP accounts. Instructions on configuration of your email client can be found here: Accessing the Spam Experts Quarantine via IMAP