Knowledgebase: Administration

How to Add a Smartermail User in the Control Panel

Posted by on September 06 2012 04:56 PM

An email user account represents a person's actual mailbox. User accounts can receive email, send email, and login to the webmail interface. Your Smartermail hosting plan allows up to 500 email accounts to be added to your mail domain. This article walks through the steps to add a new email user to your account.

This article assumes that you are already familiar with how to log in to the customer control panel. If you do not know how to log in or have forgotten your password, please refer to this article first.

  •  On the control panel Home tab, click "Manage" under the Email section.

  • Click "Add New".

  • Enter the username, password, first name, and last name of the user. Optional settings on this page include whether the user should be a mail admin account (can view all users and modify settings), configuring a mailbox size limit, and whether you want to enable mail forwarding to another address from this one. Click Next once completed. Note: the ONLY time you would check "Add to Control Panel Only" is if we have manually migrated your Smartermail accounts from an older server into the one associated in the control panel. This option will only create the user in the control panel, meaning that user will not actually have any mail capabilities.


  • Click the Finish button to confirm mailbox creation.

If you have any further questions that were not answered in this article, please contact us.

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