Knowledgebase: Billing

How to View, Download, and Resend Financial Documents

Posted by Ashley Hayward on September 15 2015 03:48 PM

Billing notices are automatically emailed to account holder on file when any financial document is generated such as when subscription invoices are due or when payments are made. If you do not receive these notices, or if you accidentally delete them and need to find the information at a later time, you can view your billing history in the HostMySite control panel. You will also have the ability to download or resend the document via email.

This article assumes that you are already familiar with how to log in to the customer control panel. If you do not know how to log in or have forgotten your password, please refer to this article first.

  • On the control panel Home tab, click "Financial Documents" under the Account section.

  • From the Invoices and Payments History tab, you will see a list of your available billing documents. To view, download, or resend a specific document, click the Document Number you wish to view.

  • You will see the details of the invoice or payment selected, along with buttons that will either allow you to download a PDF copy of the document, or to resend the email version to yourself.

If you have any further questions that were not answered in this article, please contact us.


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