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Open-Xchange offers a robust webmail with plenty of extra features to improve your email experience. Below are some of more commonly-asked questions for the web mail interface.
Q. How do I change my language and time zone settings?
A. Click on the gear icon in the top right of your screen and click on settings from the dropdown box. Click on Basic settings from the side bar. In Basic settings you can select your preferred language, your time zone, refresh interval, theme, and default app after sign in, automatic sign out and if you want the notification area to open automatically. You can also update your contact information by clicking on Contact information.
Q. How do I add an App Suite shortcut on the home screen of my smartphone or tablet?
A. Select which type of operating system you are using and follow instructions below.
Add shortcut to the home screen on an Android device
- Open your browser and login to your App Suite email account.
- Open the browser menu of the Settings button.
- Choose Add Shortcut to Home.
- You now have direct access from the home screen to App Suite.
Add shortcut to the home screen on a Windows Phone
- Open your browser and login to your App Suite email account.
- Press right below the three dots and select pin to Start screen.
- You now have direct access from the home screen to App Suite.
Add shortcut to the home screen on an iPhone
- Open your browser and login to your App Suite email account.
- Open the browser menu at the bottom of the screen, click on the button with the square and press.
- Choose Add to Home Screen.
- Specify a name and press the top right of yours.
- You now have direct access from the home screen to App Suite.
Q. How do I get the OX Drive App for my mobile device?
A. Download and install the correct OX Drive client for your mobile device and follow the instructions in the Wizard. Be prepared to enter the server URL and your credentials for the server.
Installation of Windows Desktop Client
- The OX Drive for Windows is provided within OX App Suite via the OX Updater.
- In OX App Suite go to Settings and then Downloads.
- Now click Download install file (for Windows) under Updater.
- Run the file.
Installation of Mac OS X Desktop Client
For your iOS Device
For your Android Device
Q. How do I add additional email accounts?
A. In the Mail section, under your folders, click on Add mail account. Add your email address and your password and click Add. You’ll see a new folder will be added with the email address you just added.
Q. How do I add my Google calendar?
A. In the Calendar section click on the menu icon next to Calendar. Select New subscription. Select the data source from the Source drop-down field. Enter the username and password for your Google account. You’ll see a new folder will be added with the Google calendar.
Q. How do I import my contacts from Facebook, LinkedIn and other email providers?
A. In the Address Book section click on the menu icon next to Contacts. Select New subscription. Select the data source from the Source drop-down field and click on Add new account. Enter the username and password and click Subscribe. You’ll see a new folder will be added with the Contacts that you just added.
Q. How do I add a signature to my outgoing emails?
A. Click on the gear icon in the top right of your screen and click on settings from the dropdown box. On the left side select Mail. Scroll down to the section called Signatures and click on Add new signature. Type a name for your signature in the Signature name box. Type the signature that you’d like to display in your outgoing emails. Choose the position where you’d like your signature to be displayed and click Save. When you compose a new email, your signature will be added to your email.
Q. How do I add my Facebook, LinkedIn or Twitter feed to my Portal page?
A. In the Portal section click Add Widget. Select the widget that you’d like to add from the dropdown list. Follow the on screen instructions and you’ll be able to view and manage your new widget from your portal page.
Q. How do I set an out of office email response?
A. Click on the gear at the top right of your screen and select Settings from the dropdown menu. On the left menu section select Vacation Notice. Type the Subject and the Text of your email response. Enable the email address you’d like to send the out of office response for. You can also select a start and end date for sending your out of office response.
Q. How do I use the search function to locate a specific email?
A. In the Mail section type your search term into the Search box. As you type in the search term a dropdown menu will appear with suggestions for your search. If you are searching for emails from a contact, select the contact and then click on the arrow next to the contact name to reveal additional search options. You can also click on Show advanced filters to search a particular folder or date range.
Q. How do I share a file or photo without having to attach them to an email?
A. In the Drive section you can share single files or folders. Select the folder or file that you’d like to share. To share a file, select the file and click on the menu icon dropdown. Select Share this file and you can select to Share link by email which will open a new email with your link. Or you can just click Share and it will provide the link that you can paste to share however you’d like.
If you have any further questions that were not answered in this article, please contact us.
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