Knowledgebase: Administration

How to View Linux Website Logs

Posted by Quinton Moore on July 02 2014 10:05 AM

Log files for your Linux subscription are stored within your control panel for ease of access. Logs are compressed each day at midnight, and rotate after 7 days. The control panel will store multiple types of site logs, including: access_log for site access logs; error_log for site errors; and ssl_access_log and ssl_error_log for SSL site logs and errors, if you have an SSL certificate installed on your site.  Logs are listed from oldest to newest, top to bottom.

This article assumes that you are already familiar with how to log in to the customer control panel. If you do not know how to log in or have forgotten your password, please refer to this article first.

  • On the control panel Home tab, click "Manage Website" under the Websites section.

  • Click on "Log Manager".

  • Click "Show FTP Directory".

Note: If you are presented with a screen that indicates an FTP password has not yet been set, you can simply click the button to Generate a password and submit the changes, then go back to the Log Manager screen again to find the log files.

  • You will see a list of your site's log files for the past 7 days. To download a compressed log file from a previous day, click any link with a ".gz" at the end. To open the current day's log, simply click the log name (i.e. error_log, access_log, etc). The log files will be displayed on the screen, with the oldest entries at the top. Scroll to the bottom or refresh the page any time you need to see the most recent entries in the log file.

If you have any further questions that were not answered in this article, please contact us.

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