Register Users in Symantec ClientNet

This KB outlines how to add users (mailboxes) and aliases to your ClientNet account for Symantec Email Security.

Before you point your domains mail server to Symantec for filtering you need to add in ALL of your active email addresses and aliases.

Addresses not registered within the Symantec portal WILL NOT RECEIVE EMAIL.

 Symantec Email Security is designed to protect and filter all valid addresses on your domain. However if you do not want Anti-Spam filtering enabled for all of your registered users you can create an exclusion list for a specified list of addresses on your domain. Anti-Virus protection is automatically enabled for all addresses, even those on the exclusion list.

Add your User List:

• Log in to your ClientNet at https://clients.messagelabs.com
• Add your user list within ClientNet by navigating to Services > Email Services > Platform.
• Add all active mailbox addresses and aliases individually with the New Address button or upload a .CSV or .TXT file list with the Upload Multiple Email Addresses button. Lists should be in single line format.

If you do not wish to have protection for all of your addresses view this article on how to create an exclusion list for your domain.

If you have any further questions that were not answered in this article, please contact us.