How to Configure Mobile Devices for Exchange

The Hosted Exchange control panel provides detailed and customized instructions for configuring supported mobile devices for Exchange using ActiveSync. The settings required to configure other mobile devices can be derived from the information found in the guides in the control panel, however you will need to consult your device's manual or your service provider for instructions. POP3/IMAP4 settings can also be obtained from the Hosted Exchange control panel. Step by Step instruction may vary for some mobile devices; please consult your device's manual for more information.

This article assumes that you are already familiar with how to log in to the customer control panel. If you do not know how to log in or have forgotten your password, please refer to this article first.

Supported ActiveSync devices include:

• Windows Mobile 2003, 5.0, 6.0 Smartphones and Pocket PC
• iOS devices (iPhone, iPad or iPod Touch)
• Android devices
• Symbian Smartphones

Where do I find my configuration instructions?

Account Administrator

Exchange User

Note: Both the Exchange administrator and Exchange users will need to log in to the HostMySite control panel to complete the below steps.

I'm an Account/Organization Administrator

• On the control panel Home tab, click "Mailboxes" under the Exchange section.

• Click on the display name of the user you wish to edit.
  

• The general screen displays links for various email configuration needs:
  • Outlook access: Configuration instructions for full Exchange support. This is the most common configuration option.
  • ActiveSync: Configuration instructions for mobile devices.
  • IMAP4: Configuration instructions for basic IMAP4 support.
  • POP3: Configuration instructions for basic POP3 support.

I'm an Exchange user

• From the Exchange Mailbox tab in the control panel, click "General".
  

• The General screen displays links for various configuration needs:
  • Outlook access: Configuration instructions for full Exchange support. This is the most common configuration option.
  • ActiveSync: Configuration instructions for mobile devices.
  • IMAP4: Configuration instructions for basic IMAP4 support.
  • POP3: Configuration instructions for basic POP3 support.

If you have any further questions that were not answered in this article, please contact us.