Knowledgebase: Administration

How to Add Blackberry Enterprise Services

Posted by on February 08 2013 04:30 PM

Blackberry Enterprise Services allow users to sync Exchange mail, calendar, and contact items to BES enabled Blackberry devices. Enabling BES for a mailbox requires two easy processes through the Control Panel. It also requires that Enterprise Services are enabled through your mobile phone service provider. If you are unsure, please contact your mobile service provider.

This article assumes that you are already familiar with how to log in to the customer control panel. If you do not know how to log in or have forgotten your password, please refer to this article first.

Ordering Blackberry Enterprise Services

Enabling Blackberry Enterprise Services for a Mailbox


 

How do I order Blackberry Enterprise Services?

  • On the control panel Home tab, click "Subscription Resources" under the Selected Subscription section.

  • Click "Upgrade Resource Limits".

  • Click the + on the Blackberry Enterprise Services line, under Hosted Exchange Add-ons. Click Next.

  • Select your payment method from the drop down menu and click Place Order.

 

How do I enable Blackberry Enterprise Services for a mailbox?

  • On the control panel Home tab, click "Mailboxes" under the Exchange section.

  • From the Mobile Devices tab, click the BlackBerry Accounts icon.

  • Click "Add New Account".

  • Click "Select" to the right of the mailbox(es) that require Blackberry Enterprise Services. This will update to show the mailbox as "Selected". Click Next.

  • Complete the device activation form, then click Finish.
    • Enterprise activation password: the password used by the Blackberry user for BES activation
    • Activation password expires in: time window for device activation

  • You will need to consult your Blackberry handheld manual for activation instructions. You can now track and manage activations by clicking on the Account name.

If you have any further questions that were not answered in this article, please contact us.

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